A clear scope.
A considered partnership.
From choosing a product to agreeing adaptations and ongoing support, we work with your institution to establish a practical scope and clear responsibilities.
Product subscriptions
Discuss the product capabilities, expected usage and operating scope that fit your institution. The proposal makes the commercial arrangement explicit before you commit.
- Selected product, included capabilities and agreed configuration.
- Applicable usage measure, agreed limits and deployment scope.
- Subscription charges, billing terms and support coverage.
- Any separately priced implementation or additional services.
A product subscription covers the scope stated in the agreement. It does not automatically include every enhancement, integration or bespoke requirement.
Explore the product portfolio →Product customisation
Where your institution needs changes beyond the agreed product scope, we assess feasibility and prepare a separate estimate. Examples may include additional workflows, tailored reports, integrations or new capabilities.
Included configuration, maintenance and support remain governed by the existing agreement. We clarify the distinction between included work and a new change request during assessment.
Implementation and support
Define the work needed to put the agreed product scope into use in your institution’s environment. Establish who is responsible for preparation, integration, acceptance and ongoing operation.
Implementation planning
Discuss the target environment, existing systems and information needs. Agree the implementation scope and readiness expectations.
Validation and hand-over
Define practical acceptance needs and the information your operational teams need to take responsibility for the agreed solution.
Maintenance and support
Agree support coverage, maintenance responsibilities and the route for raising issues or discussing enhancements.
The proposal states whether setup, migration, integration, training and additional support are included or separately charged.
Tailored development
If an existing product does not meet a distinct requirement, we can assess a dedicated scope with your team. Begin with the business challenge and the outcomes you want to achieve.
The resulting proposal covers deliverables, estimated cost, milestones and support arrangements. Delivery begins after the relevant scope and terms have been agreed.
Start with a useful conversation
Share your institution, product interest, approximate usage and any changes you expect. Business context is enough for the first enquiry; do not include confidential customer or transaction information.
Discuss your requirements ↗