Customer context
Bring business activities, geographic exposure and relevant evidence into the assessment.
FINANCIAL-CRIME SOLUTIONSCustomer due diligence & risk
Customer due diligence & risk
Clear customer risk assessments. Documented decisions.
Help teams maintain clear customer-risk assessments, supporting evidence and due-diligence reviews.
What this solution does
Customer due diligence connects what an institution knows about a customer with a documented assessment of financial-crime risk. The assessment needs to reflect the customer’s business, relevant exposure and available evidence. This solution area supports an organised cycle of assessment, information gathering, enhanced review and reassessment as circumstances change.
The challenge
Customer risk changes as business activities, ownership and exposure change. Assessments should be explainable, evidence-backed and distinguish missing information from adverse findings.
What your teams can do
Review coordination
Organise information requests and due-diligence follow-up.
Assessment history
Understand how a customer’s assessed risk and the reasoning behind it have changed.
Enhanced due diligence
Organise deeper enquiries where the institution determines that more information is required. Keep requests, evidence and the reasons for further review connected.
Material change review
Help teams revisit an assessment when relevant business or customer circumstances change. Preserve the earlier reasoning so that the change can be understood.
Review accountability
Keep assessment ownership and review outcomes clear. Support consistent documentation while allowing the institution to exercise judgement over individual circumstances.
Data quality and review evidence
These capabilities are included within this product’s agreed scope.
Data quality & record context
Identify incomplete or inconsistent customer facts affecting an assessment. Keep missing information separate from evidence of adverse exposure.
Audit & compliance evidence
Retain assessment history, supporting evidence, information requests and review rationale. Make later changes understandable against the earlier customer assessment.
Who it helps
- Customer due-diligence teams
- Relationship managers
- Compliance review and approval teams
Banking use cases
Illustrative situations showing how the solution can support a bank’s work; these are not customer case studies.
A business changes its activities
A customer expands into new markets and changes its business model. The team can reassess the relevant exposure, request additional information and document its revised view.
A scheduled customer review
A periodic review is due for a corporate customer. Reviewers can bring together existing evidence, outstanding questions and the prior assessment before recording an updated conclusion.
Value for your institution
For relationship teams
Understand the information needed to progress a customer review.
For compliance
A clearer connection between evidence and assessed risk supports consistent judgement.
For oversight
Maintain continuity between previous assessments, later changes and review decisions.
Common questions
Is a risk rating a finding of wrongdoing?
No. A risk assessment helps determine the level of attention and due diligence appropriate under institutional policy.
Who owns the assessment policy?
The institution owns its risk approach, approval requirements and decisions. The software supports their consistent application and documentation.
Shape the right engagement
Discuss customer segments, due-diligence expectations and existing review processes.
Define the relevant business scope, permitted information, review responsibilities and practical acceptance needs with your institution. This creates a clear basis for discussing delivery and support.